Refund policy

All Sales are Final.

You will be responsible for the shipping costs when returning an item. If the return is due to our error (such as receiving an incorrect or defective item), please email us, and we will provide you with a prepaid return label. By purchasing from us, you agree to return incorrect shipments and items. Once we receive your return and it is approved, expect a refund within 24-36 business hours. However, depending on your credit card issuer, it may take 7-10 business days or longer for the refund to appear on your bank statement.

If you feel you need to return an item, please send an email to hushwraps@gmail.com. We will reply with return shipping instructions.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, within 24-36 business hours. However, depending on your credit card issuer, it may take 7-10 business days or longer for the refund to appear on your bank statement.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hushwraps@gmail.com.

Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged and in new, unused condition, within 14 days of delivery. If you need to exchange it for the same item, send us an email at hushwraps@gmail.com

Cancellations

Cancellations may incur additional fees. Once online orders are placed it may take 2 – 3 business days for cancellations to be processed, therefore we cannot guarantee immediate cancellation of any order.

Shipping

Orders will be shipped within 1 – 2 business days after payment has cleared. You will receive an email with tracking information. Domestic orders will be shipped via USPS, FedEx or UPS and estimated delivery can take up to 10 days. Additional shipping charges may apply to orders shipped to: AK, HI, PR, AS, GU.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.